FAQs

Our budget system is designed for customer convenience. We calculate budgets by multiplying the previous year's oil usage (or average customer usage for new clients) by the current average cost of oil. This total is then divided into 11 equal monthly payments, starting in July and ending in May. There's no payment due in June. We review budgets early in the year and adjust if necessary, always in consultation with the customer. As a respected local HVAC company, we prioritize transparent pricing and high-quality service. Contact Kafin Oil-Gas Services to learn more about our offerings.

Service contracts are available for most equipment we install. We also offer contracts for equipment installed by other companies, provided it's less than five years old. For HVAC units, a service inspection is required before adding them to a contract.

We recommend annual servicing or tune-ups for all units to ensure optimal performance. Our preferred scheduling window is between March and September, which helps minimize potential issues during winter months. Our service capabilities extend to various units, including heat pumps.

To become an oil customer with us, you'll be placed on our automatic delivery system. Before your first delivery, we'll need to inspect your heating oil tank. We require a credit card on file, which will be charged automatically the day after each delivery. Please note that we don't offer one-time delivery services.