FAQs

Our budget system is designed for customer convenience. We calculate budgets by multiplying the previous year's oil usage (or average customer usage for new clients) by the current average cost of oil. This total is then divided into 11 equal monthly payments, starting in July and ending in May. There's no payment due in June. We review budgets early in the year and adjust if necessary, always in consultation with the customer. As a respected local HVAC company, we prioritize transparent pricing and high-quality service. Contact Kafin Oil-Gas Services to learn more about our offerings.

Service contracts are available for most equipment we install. We also offer contracts for equipment installed by other companies, provided it's less than five years old. For HVAC units, a service inspection is required before adding them to a contract.

We recommend annual servicing or tune-ups for all units to ensure optimal performance. Our preferred scheduling window is between March and September, which helps minimize potential issues during winter months. Our service capabilities extend to various units, including heat pumps.

To become an oil customer with us, you'll be placed on our automatic delivery system. Before your first delivery, we'll need to inspect your heating oil tank. We require a credit card on file, which will be charged automatically the day after each delivery. Please note that we don't offer one-time delivery services.

Our automatic Heating Oil Delivery system is an estimation of usage based on several factors, such as your past usage, tank size, and what are called “Degree Days”. Depending on these factors, our weather-based computer program will project how many days can lapse between your deliveries and project your next delivery based on how cold the weather is.

Once our estimation puts your tank at between 25 - 50%, we schedule your automatic delivery. This will allow us plenty of time to get your delivery out and allows for a time buffer, which is convenient if there is a 3-4 day cold spell or blizzard.

The main benefit to you: Peace of mind. Let us take 1 more thing to worry about off your plate.

No, home oil delivery can be done without you needing to be at your residence, unless you need your heating system restarted.

Set thermostats as low as comfortable in the winter and as high as comfortable in the summer. Clean/replace filters on furnaces once a month or as necessary. Select energy-efficient products when installing new heating/cooling systems.

We will schedule an oil driver to go to your home to inspect your tank, oil line & oil fill. Upon completing this inspection, we will fill your tank, and you are now on automatic delivery! Call us today – (401) 765-3881